FREQUENTLY ASKED QUESTIONS (FAQ) - "POLICIES AND PROCEDURES"
CAN I CANCEL OR MAKE CHANGES TO AN ORDER?
No, once an order is placed, we are unable to cancel your order or make any changes. Please make sure all information is correct before placing your order.
DO YOU OFFER ANY DISCOUNTS OR PROMOTIONS?
We offer discounts during promotions only. The best way to stay informed about sales and promotions is to follow us on Facebook & Instagram and start an account here.
HOW CAN I TRACK MY ORDER?
Once the order ships, you will be sent an email with the tracking information. If you need further assistance, please do not hesitate to reach out to us Support@SuperiorImage.com.
WHAT DO I DO IF MY ORDER ARRIVES DAMAGED?
Please contact Support@SuperiorImage.com to request assistance. Any item(s) that arrives damaged will need to be reported within ten days of delivery. Please include your order number, product name, and the date it was purchased. We may request pictures in order to file a damage claim on your behalf. Example: a picture of the box and/or damaged item(s).
WHAT DO I DO IF I AM MISSING AN ITEM/S FROM MY ORDER?
If you are missing an item, and did not receive an email communication about the item's status, such as “Out Of Stock” “Back Order” please email Support@SuperiorImage.com to request assistance. Any item(s) that are missing will need to be reported within ten days of delivery. Please include your order number, product name, and the date it was purchased.
WHAT DO I DO IF I DID NOT RECEIVE MY ORDER?
In the event you did not receive your order or if the tracking information states 'delivered' and you have not received the order, please contact Support@SuperiorImage.com for assistance.
I PURCHASED SI PRODUCTS FROM A THIRD PARTY SITE/STORE, CAN YOU STILL HELP ME?
If the item(s) was purchased within the last 30 days, we suggest referring to the site/store in which the item(s) was purchased as they are the 'seller of record'.
DO YOU OFFER ''PICK UP'?
Yes! Pick up between 8am-4pm Monday through Friday. (Except when we are closed for Holidays)
We do not accept tax exempt orders through our website.
INFORMATION ABOUT ORDER PROCESSING TIMES & SHIPPING:
WHAT ARE THE STEPS INVOLVED IN THE PROCESSING AND SHIPPING OF AN ORDER?
Orders can take between 1-3 business days (excludes weekends and holidays) to process. Processing an order involves picking, packing, and getting the order ready for shipment. Once the order is picked up by the courier, it is considered 'shipped'. Once an order is shipped, it can take an additional 1-9 business days (excludes weekends and holidays) for delivery. The amount of additional time for delivery will depend on the method of shipping selected. Once order ships, an email with tracking information will be sent to you automatically. If you check out as a guest, tracking information will not be available
HOW LONG DOES IT TAKE TO PROCESS AN ORDER?
Orders can take between 1-3 business days (excludes weekends and holidays) to process and ship. Orders may include multiple packages and can arrive at different times within the delivery window. We are unable to relay delivery instructions to the carrier.
WHAT CARRIERS DO YOU USE FOR DELIVERY?
USPS & UPS Ground
DO YOU SHIP INTERNATIONALLY?
We do not offer international shipping at this time.
DO YOU SHIP TO P.O. BOXES OR APO ADDRESSES?
We do not offer shipping to P.O. boxes or APO addresses at this time.
CAN I REQUEST A COPY OF AN SDS SHEET FOR A PRODUCT?
Yes, Please submit your SDS Sheet request here. Make sure to fill out all fields accurately.